Privacy Policy – don55 Online Gaming Pakistan

don55 is an online gaming and sports betting platform operated under the domain don55.im, serving players in Pakistan. References to "don55", "we", "us" or "our" throughout this Privacy Policy all refer to the operator of the don55 platform. This Privacy Policy applies to all personal data collected, processed, or stored in connection with your use of don55 — including account registration, deposits, withdrawals, gameplay, sports betting, customer support interactions, and any other service we offer.

The data controller for the personal information you provide to don55 is the platform operator. Our primary contact for all data and privacy matters is support@don55.im. If you have any question about how we handle your personal information — at any time and for any reason — this is the address to reach us.

don55 collects different types of personal information depending on how you interact with the platform. Here is a clear breakdown of what is collected and when:

When You Register

• Your full name as it appears on your national identity card (CNIC) or other identification document — we collect this to verify your identity and match it to your payment accounts.
• Your date of birth — to confirm you are 18 years of age or older, as required by don55's Terms and Conditions.
• Your mobile phone number — to link to your account, enable two-factor verification, and for important account communications.
• Your email address (if provided) — for account notifications and support correspondence.

When You Deposit or Withdraw

• The payment method type you use — for example Easypaisa, JazzCash, NayaPay, or IBFT. don55 does not store full card or wallet credentials directly; these are handled by our payment processors.
• Transaction amounts, timestamps, and reference numbers — for accurate record-keeping, dispute resolution, and anti-money laundering compliance.
• The account title on your payment account — to verify that it matches the name on your don55 profile, as required by our withdrawal policy.

When You Play

• Gameplay records — games played, bets placed, bet amounts, outcomes, and session lengths. These are stored for dispute resolution, responsible gaming monitoring, and platform improvement.
• Betting history — all sports bets placed on don55, including cricket bets, odds accepted, and results.

Automatically Collected Technical Data

• Your IP address — used to detect unusual login activity and confirm your general location (country/region).
• Device information — the type of device you use, operating system version, and browser type. This helps don55 optimise the platform experience for your setup.
• Session information — pages you visit on don55, time spent, and actions taken, collected through cookies and similar technologies.

don55 uses your personal information only for the purposes listed below. We do not use your data for anything that is not described in this policy without first seeking your consent.

• Account operation: Creating and maintaining your don55 account, processing logins, and keeping your account secure.
• Payment processing: Handling your deposits and withdrawals in PKR, matching payment accounts to your don55 profile, and maintaining transaction records.
• Identity verification: Confirming your age and identity as required before large withdrawals or where there are indicators of potential fraud or misuse.
• Fraud prevention and security: Monitoring for suspicious login activity, unusual transaction patterns, duplicate account creation, or other indicators of fraud or Terms violations.
• Responsible gaming monitoring: Reviewing gameplay patterns to identify players who may be showing signs of problem gambling, and triggering responsible gaming prompts where appropriate.
• Customer support: Reviewing your account details, transaction history, and communication logs to resolve support requests effectively.
• Legal and regulatory compliance: Maintaining records as required for anti-money laundering obligations and responding to lawful requests from regulatory authorities.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how players use don55, which features are most valuable, and where the platform can be improved.
• Communications: Sending you important account notifications — security alerts, payment confirmations, and updates to this Privacy Policy or the Terms and Conditions. Marketing communications are sent only where you have opted in.

don55 shares your personal data only in the following limited circumstances, and only with parties who are required to handle it securely and in accordance with applicable data protection standards:

• Payment processors: When you make a deposit or request a withdrawal, your payment details are passed to the relevant payment service — for example Easypaisa, JazzCash, NayaPay, or your bank. These providers handle the actual transaction. don55 shares only what is necessary for the transaction to complete.
• Identity verification services: If don55 requests identity documents from you — for example to verify your age or process a large withdrawal — these may be reviewed by a third-party identity verification provider working under strict data processing agreements.
• Fraud prevention partners: don55 may share device fingerprint data, IP data, and account behaviour patterns with fraud detection services to protect the platform and its players from abuse.
• Legal and regulatory authorities: don55 is required by law to provide account and transaction information to relevant authorities when lawfully requested — for example as part of an anti-money laundering investigation. We do not share data beyond what is legally required in these situations.
• Business successors: In the event that don55's business is acquired or merged with another entity, player data may be transferred as part of that transaction. You will be notified in advance if this affects how your data is handled.

All third parties who receive your data are required under contract to protect it, use it only for the stated purpose, and not share it further. don55 does not permit third parties to use your personal data for their own independent purposes.

don55 uses cookies and similar tracking technologies on its website to make the platform function correctly, keep you logged in between visits, and understand how players use the platform. Here is what each category of cookie does:

• Essential cookies: These are required for the don55 platform to work. They handle your login session, remember your language preference, and keep your bet slip active while you're browsing the site. Without these, the platform cannot function. They cannot be disabled.
• Analytics cookies: These help don55 understand aggregate traffic patterns — which pages are most visited, how long players stay on the platform, and which features see the most use. The data is anonymised and used only for platform improvement.
• Security cookies: These help detect and prevent fraudulent access attempts, protect against automated bot registrations, and flag suspicious login patterns for investigation.
• Functional cookies: These remember your preferences — such as your display settings or the last sport section you visited — so don55 can provide a more personalised experience on your next visit.

You can manage or delete most non-essential cookies through your browser settings. Disabling essential cookies will prevent don55 from functioning correctly. Continued use of don55 constitutes acceptance of our use of essential cookies.

don55 retains personal data only for as long as it is necessary for the purposes it was collected, or as required by law. Below are the general data retention periods don55 follows:

• Active account data: Kept for the lifetime of your don55 account and for a period of up to 5 years after your account is closed. This includes registration data, identity verification records, and account history.
• Transaction records: Financial transaction logs are retained for a minimum of 5 years from the date of the transaction, as required for anti-money laundering record-keeping obligations.
• Support communications: Chat logs and email correspondence are kept for up to 2 years after the support ticket is closed, for quality assurance and dispute resolution purposes.
• Technical and usage data: Server logs and anonymised analytics data are retained for up to 12 months before being purged or fully anonymised.
• Marketing preferences: If you have opted in to marketing communications from don55, your preference is retained until you withdraw consent — which you can do at any time by contacting support.

When data is no longer required and its retention period has expired, don55 securely deletes or irreversibly anonymises it. Deleted data cannot be recovered.

As a don55 player and data subject, you have the following rights regarding your personal information. To exercise any of these rights, contact us at support@don55.im — we will respond within a reasonable timeframe.

don55 takes data security seriously and applies a range of technical and operational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

• SSL/TLS encryption: All data transmitted between your device and don55 — including logins, bet placements, and payment details — is encrypted using SSL/TLS. This means it cannot be intercepted in transit.
• Encrypted data storage: Sensitive personal data stored on don55's servers — including identity information and payment records — is encrypted at rest. Raw financial credentials are never stored on don55 servers.
• Access controls: Access to player data within don55's operations is restricted on a strict need-to-know basis. Support staff can access what they need to resolve your query and nothing more.
• Fraud and anomaly monitoring: don55 continuously monitors login activity, transaction patterns, and platform usage for indicators of account compromise or fraud. Suspicious activity triggers an immediate security review.
• Secure infrastructure: don55's platform runs on servers that are maintained with current security patches and hardened against known attack vectors.

Despite these measures, no online platform can guarantee 100% security against all possible threats. If you become aware of any unauthorised activity on your don55 account, please report it to support@don55.im immediately.

don55 is an adult platform and is strictly for players aged 18 years and above. don55 does not knowingly collect personal data from anyone under the age of 18. Registration on don55 requires confirmation of age, and don55 reserves the right to request age verification documentation at any time.

If don55 discovers that a player under the age of 18 has created an account and provided personal data — whether through misrepresentation or any other means — the account will be immediately closed and all data associated with it will be deleted in accordance with this policy. Any funds in the account will be handled in accordance with don55's Terms and Conditions.

don55 may update this Privacy Policy from time to time to reflect changes in the platform, changes in legal requirements, or improvements in how we communicate our data practices to players. When changes are made, the updated policy will be posted on this page with the revised date clearly shown at the top.

If a change materially affects how don55 handles your personal data — for example, if we begin sharing data with a new category of third party — we will notify registered players by email or through an in-platform notification before the change comes into effect. Continued use of don55 after a policy update constitutes acceptance of the revised Privacy Policy.

We encourage you to check this page periodically so you are always aware of what data don55 holds about you and how it is being used. If you have any question about a change to this policy — or about anything else in this document — please reach out to us at support@don55.im and we'll explain it clearly.